Terms of Service
KUPVELO — TERMS OF SERVICE
Last updated: October 30, 2026
1. WHO OPERATES THIS STORE
Kupvelo is a brand and website operated by Jilin Taiyue Trading Co., Ltd., registered at Unit 26, Basement Level 1, Buildings 5 and 7, Guangrun Tiancheng Community, Dongning Subdistrict, Panshi City, Jilin Province, China. The brand name does not replace the registered legal entity. These Terms govern access to https://kupvelo.com and purchases made on the website, subject to applicable consumer law.
2. ACCEPTANCE AND ELIGIBILITY
By browsing or placing an order you agree to these Terms and the policies linked below, so far as enforceable. You must provide accurate order and contact details and be authorized to use the chosen payment method.
3. PRODUCT INFORMATION
Product images, descriptions, dimensions, availability and variant choices are shown on product pages. Minor color differences may result from displays or lighting. If a detail is important to your decision and is unclear, contact support before ordering. We may correct mistakes in listings and will contact customers regarding material order errors where necessary.
4. PRICES, TAXES AND PAYMENT
The price and applicable shipping charges shown at checkout apply to the order, subject to any legal correction or cancellation rights. Checkout may offer third-party payment options. Do not send payment card numbers or security codes to our email support address. We may investigate apparent fraud and may refuse an order for valid legal or operational reasons; captured payment is refunded when required.
5. ORDER ACCEPTANCE AND FULFILLMENT
An order confirmation acknowledges receipt but does not necessarily constitute final acceptance. Orders are normally prepared within 1–3 business days after payment confirmation. We may contact the customer if a product becomes unavailable or an address, payment or availability issue prevents fulfillment.
6. SHIPPING, CANCELLATIONS AND RETURNS
Standard U.S. transit is estimated at 12–15 business days after dispatch; normal processing and transit produce an overall estimate of about 13–18 business days after payment confirmation. Estimates are not guarantees. Request cancellations or address changes within 48 hours after purchase and before dispatch. Eligible standard returns may be requested within 30 calendar days after delivery. For change-of-mind returns the customer normally pays postage; for confirmed seller errors or faulty goods we cover reasonable authorized return shipping or provide another appropriate remedy. The Return & Refund Policy explains the 3-business-day inspection target after return delivery and 5–10-business-day processing time for approved refunds.
7. ACCEPTABLE WEBSITE USE
You may not interfere with site operation, bypass access restrictions, transmit malicious code, attempt fraud or use the store in breach of applicable law. We may limit access where justified to prevent harm, fraud or misuse.
8. INTELLECTUAL PROPERTY
The store's branding, product descriptions and original website content are protected by the rights of their owners. Content may not be copied or exploited commercially without permission unless the law allows it. Third-party trademarks remain with their owners.
9. THIRD-PARTY SERVICES
Our website may use Shopify, payment processors, shipping carriers, customer support providers and other service providers. Their own terms may apply to services under their control. Our privacy policy explains relevant data handling.
10. LIMITATIONS AND CONSUMER RIGHTS
To the extent permitted by applicable law, we do not promise uninterrupted website availability. Nothing in these Terms excludes or limits statutory consumer guarantees, rights relating to defective goods or liabilities that cannot lawfully be excluded.
11. CHANGES AND DISPUTES
Terms may be updated with a revised date. Changes do not remove rights already accrued. Please contact us with any order dispute so we can review and propose an appropriate resolution. Mandatory laws applicable to a consumer transaction remain effective.
12. CONTACT DETAILS
Service messages are monitored Monday through Friday, excluding public holidays, with a target reply within one business day.
OFFICIAL BUSINESS AND CUSTOMER SUPPORT INFORMATION
Store name: Kupvelo
Official website: https://kupvelo.com
Legal operator: Jilin Taiyue Trading Co., Ltd.
Registered business address: Unit 26, Basement Level 1, Buildings 5 and 7, Guangrun Tiancheng Community, Dongning Subdistrict, Panshi City, Jilin Province, China
Customer service email: service@kupvelo.com
Customer service telephone: +1 (909) 639-6795
Customer service email hours: Monday through Friday, excluding public holidays
Email response target: within one business day during business days
The registered business address is for business identification and correspondence. It is not a retail pickup location or return facility. If a return is approved, we will provide the return shipping address in writing.
RELATED STORE PAGES
Contact Information: https://kupvelo.com/pages/contact-information
Company Profile: https://kupvelo.com/pages/company-profile
Shipping & Delivery: https://kupvelo.com/pages/shipping-delivery
Return & Refund Policy: https://kupvelo.com/pages/return-refund-policy
Privacy Policy: https://kupvelo.com/pages/privacy-policy
Terms of Service: https://kupvelo.com/pages/terms-of-service
FAQ: https://kupvelo.com/pages/faq