Shipping & Delivery
KUPVELO — SHIPPING & DELIVERY
Last updated: October 30, 2026
ABOUT DELIVERY
This policy applies to orders submitted on https://kupvelo.com. Please read the delivery options and amounts shown at checkout for the particular order and destination.
1. ORDER PROCESSING
Paid orders are normally prepared in 1–3 business days after payment confirmation. Business days are Monday through Friday excluding public holidays. Processing is separate from carrier transit. If a product becomes unavailable, we will contact you about options, including a refund for an unavailable item where appropriate.
2. DELIVERY ESTIMATES
For standard shipping to the United States, estimated transit after dispatch is 12–15 business days. Including normal order processing, the overall typical estimate is approximately 13–18 business days after payment confirmation. These are planning estimates, not promised arrival dates. Customs, remote-area handling, weather, peak seasons, address errors and carrier disruption may cause delays. Availability and estimates for other destinations are shown at checkout where offered.
3. SHIPPING RATES, TAXES AND DUTIES
The current shipping charge and offered delivery methods appear at checkout before payment. Any additional destination-country import duties, clearance charges or local taxes not collected at checkout may be the recipient's responsibility subject to applicable law and the terms displayed at checkout.
4. CONFIRMATION AND TRACKING
We send order confirmation using the email entered at checkout. We provide shipment details and tracking information when a carrier supplies them. Tracking scans can take time to appear and may update irregularly during cross-border transit.
5. ADDRESS ACCURACY AND CHANGES
Customers should confirm all delivery details at checkout. For address changes or cancellations, contact service@kupvelo.com within 48 hours after ordering and before dispatch. An amendment cannot be guaranteed when fulfillment has become irreversible or the parcel has been transferred to a carrier.
6. DELAYED, MISSING OR DAMAGED PARCELS
For an item delivered in damaged condition, a visibly incorrect item or a shipment significantly beyond its stated estimate, send the order number, tracking details and an explanation to service@kupvelo.com. Include photographs of damage where practical. We will review the matter with the carrier or fulfillment team and explain next steps, which may include an appropriate remedy under applicable law. Please report damage promptly where practical; this does not shorten mandatory consumer rights.
7. RETURNS AND REFUNDS
For change-of-mind returns, the customer normally pays return postage; when a seller error or a defective, damaged or incorrect item is confirmed, we cover reasonable authorized return postage or arrange an appropriate alternative remedy, subject to law. Return authorization and the correct address must be obtained before sending a parcel. See the Return & Refund Policy for full details.
8. CUSTOMER SUPPORT
Email is monitored Monday through Friday, excluding public holidays, with a target reply within one business day. The registered business address is not a shipping or returns center.
OFFICIAL BUSINESS AND CUSTOMER SUPPORT INFORMATION
Store name: Kupvelo
Official website: https://kupvelo.com
Legal operator: Jilin Taiyue Trading Co., Ltd.
Registered business address: Unit 26, Basement Level 1, Buildings 5 and 7, Guangrun Tiancheng Community, Dongning Subdistrict, Panshi City, Jilin Province, China
Customer service email: service@kupvelo.com
Customer service telephone: +1 (909) 639-6795
Customer service email hours: Monday through Friday, excluding public holidays
Email response target: within one business day during business days
The registered business address is for business identification and correspondence. It is not a retail pickup location or return facility. If a return is approved, we will provide the return shipping address in writing.
RELATED STORE PAGES
Contact Information: https://kupvelo.com/pages/contact-information
Company Profile: https://kupvelo.com/pages/company-profile
Shipping & Delivery: https://kupvelo.com/pages/shipping-delivery
Return & Refund Policy: https://kupvelo.com/pages/return-refund-policy
Privacy Policy: https://kupvelo.com/pages/privacy-policy
Terms of Service: https://kupvelo.com/pages/terms-of-service
FAQ: https://kupvelo.com/pages/faq