Privacy Policy

Privacy Policy

Last updated: October 30, 2026

This policy explains how Kupvelo (operated by Jilin Taiyue Trading Co., Ltd.) handles personal information when you visit https://kupvelo.com, browse, place an order or contact customer service.

Business and contact details

Legal operator: Jilin Taiyue Trading Co., Ltd.

Registered business address: Unit 26, Basement Level 1, Buildings 5 and 7, Guangrun Tiancheng Community, Dongning Subdistrict, Panshi City, Jilin Province, China

Store: Kupvelo

Official store website: https://kupvelo.com

Customer support email: service@kupvelo.com

Customer service telephone: +1 (909) 639-6795

Email service hours: Monday through Friday, excluding public holidays

Response target: within one business day on business days

1. Information we collect

When you interact with the store, we may collect your name, contact email, billing and delivery addresses, telephone number when supplied, product selections, orders, payment status, account and customer-support messages. Checkout and payment partners process payment details; our records may contain limited transaction information rather than a complete card number. Technical information may include IP address, device and browser characteristics, pages visited, approximate location derived from IP, cookies and interaction events where the relevant tools are enabled.

2. Sources and purposes

Information comes from you, your browser or device, Shopify, checkout and payment providers, couriers, support interactions and applicable analytics services. We use it to operate the website, fulfil and deliver purchases, communicate about orders, provide returns and refunds, prevent fraud, maintain security, respond to legal requests, improve usability and comply with accounting and other obligations. Marketing messages are sent only where permitted and relevant choices are available.

3. Service providers and disclosures

We may share information necessary for these purposes with Shopify, payment processors, fulfillment services, carriers, customer service providers, fraud-prevention providers, hosting, analytics or advertising services where enabled, and advisers. We may disclose data to respond to legal process, to protect rights and security or as part of a lawful business transfer. Such providers may process information in different countries.

4. AppLovin and advertising

If AppLovin technology is enabled for Kupvelo campaigns, AppLovin may receive IP addresses, device or browser identifiers, product views, website interactions, checkout or purchase events and attribution information. We may use these data to assess campaign results, attribute conversions, improve advertisements and prevent fraud, consistent with applicable law. Advertising and tracking technologies are subject to required notice and consent where applicable.

AppLovin Privacy Policy: https://legal.applovin.com/privacy/

5. Cookies and privacy choices

Essential cookies support cart, checkout, security and preferences. Optional analytics and advertising technologies, when configured, may measure visits and campaigns. Where required by law, optional technologies require notice and consent. Users may use on-site privacy controls where available, their browser settings and legally applicable opt-out mechanisms. Recognized preference signals including Global Privacy Control are honored where legally required. A browser control alone may not stop every type of processing.

Global Privacy Control: https://globalprivacycontrol.org/

6. Shopify and payment

The storefront operates using Shopify services. Shopify may process personal information to provide hosting, commerce, checkout, fraud prevention and related features. Checkout payment information is processed through the payment methods displayed to customers. Do not send full payment-card numbers or security codes by email. The payment provider may have its own privacy notice and rights request process.

Shopify Consumer Privacy Information: https://www.shopify.com/legal/privacy/consumers

7. Marketing

If you subscribe to promotional emails or give any required permission, we may send information about products, availability or store updates. You may opt out using the unsubscribe mechanism in a marketing message or by contacting us. Service messages about an order, payment, shipping or security can still be sent where necessary.

8. International transfers, retention and security

Personal information can be processed in countries where Shopify and service providers operate. Appropriate protections are used where applicable law requires them. We retain information only as reasonably needed for orders, service, legal and accounting duties, fraud prevention, recordkeeping and dispute resolution. Reasonable organizational and technical protections are applied, but no website or data system can promise absolute security.

9. Your rights

Depending on applicable law, you may have the right to access, correct or delete personal information, request portability, withdraw consent, object to some processing, or opt out of certain advertising-related use. Send requests to our privacy contact email with the subject Privacy Request. We may verify identity and will respond within the period required by law.

10. Children and updates

The store is intended for general retail customers and does not knowingly seek to collect personal information from children in violation of applicable law. We may update this policy as our processes, services and legal obligations evolve. We will post revisions with an updated date.

11. Contact

For privacy questions, access requests or complaints, contact the legal operator using the information below. The registered business address is provided for identification and correspondence; it is not a retail pickup site or a return warehouse.